Is your firm a practice or a business? Headcount won't tell you. Trace last quarter's revenue back to whose hands it passed through, and you'll know.
Delegating decisions in a claims firm fails when the owner hands off the task and keeps the call. How to hand over the decision, with limits attached.
Why hiring more staff didn't fix your bottleneck: your firm was short on answers, not hands, and every new hire added to the line outside your door.
What should a firm owner stop doing? Start with the three jobs you're overpaying yourself to do, and hand each to the person for whom it's $100 work.
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